Helpful Service, Unfortunately Limited by the Language Barrier
Kereskedés összértékelése (ellenőrzött): The car had several issues that needed to be fixed. Unfortunately, due to the language barrier, I was not able to communicate effectively with the staff member or clearly explain all of my concerns.
I appreciate the effort they made to assist me, but better English communication would have made the process much easier and would have given me more confidence that all of the issues with my car were properly understood and addressed.
Ügyfélkezelés: I would like to thank the staff member for his assistance. He helped me a lot and genuinely tried his best to answer my questions and support me, even though English is not his native language.
I understand that communication in English can be challenging, and I appreciate that he made an effort to use Google Translate and, when necessary, asked another colleague to assist. His colleague also tried to communicate in English, although sometimes they struggled to find the exact words to explain things clearly.
I do not blame them for this, as I understand that English is not their first language. However, as a customer, I unfortunately was not fully satisfied with the communication. I had several questions that I wanted to ask, but because of the language barrier, some of them remained unanswered. This was disappointing and may reduce the likelihood of me returning in the future.
Previously, there was a staff member who spoke English very well, and communication was much easier. Unfortunately, he is no longer there.
Overall, I appreciate the effort and assistance I received, and I am thankful for their patience and willingness to help. I hope in the future there will be someone available who can communicate fluently in English, as this would make the customer experience much better.
Thank you for your assistance so far.